Passengers of Air Niugini who have been bumped off their flights and provided with hotel accommodations are now facing another challenge; the hotel partnered with the airline, the Crown Hotel has reportedly turned them away due to fully booked rooms.
According to reports, after a flight cancellation, the airline provides hotel accommodations to affected passengers until the next available flight. However, passengers have complained that they have been waiting for up to eight hours at the terminal, only to be turned away by the hotel due to the unavailability of rooms.
Crown Hotel management have confirmed their rooms are fully booked and will not be able to cater for any more.
Passengers have expressed frustration and disappointment at the situation, as they feel that they are being let down by both the airline and the hotel. Some passengers have reportedly been forced to find alternative accommodations on their own, which has caused them additional financial burden. And others are stranded trying to find other means of accommodation.
Air Niugini staff at the customer service have acknowledged the issue and stated that they are working to find a solution to the problem.
Related: https://insidepng.com/continuous-flight-delays-cause-frustration-among-passengers/
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