PAPUA New Guinea’s national airline, Air Niugini, has been facing a wave of flight delays and cancellations, causing inconvenience and frustration for passengers.
According to Air Niugini officers at the Jackson’s International airport in the capital city of Port Moresby, the airline has been struggling with technical difficulties, and issues relating to crew members; which have resulted in a high number of cancelled and delayed flights. Passengers have been left stranded at the airport, unable to reach their destinations on time.
The situation has caused widespread frustration among passengers, many of whom have taken to social media to express their displeasure. Some passengers have reported waiting for hours without any updates or information from the airline. Other international passengers transiting through PNG are now faced with an added dilemma as they don’t have PNG visas to stay longer in the country.
With the cancellation of flights, Air Niugini Jacksons’ staff are advising passengers either to rebook for the next available flight or find a place to stay till the next available flight.
Many frustrated passengers both international and domestic travellers are calling for compensation for the inconvenience and financial losses they have incurred as a result of the delays and cancellations.
“The situation is unprofessionally handled because they won’t tell you why the flight is cancelled”, says a frustrated international passenger.
“They’re not very transparent on the cancellations and this causes passengers more money, also some of the Air Niugini officers are rude. This is not my fault that the flight is cancelled. The least they could do is explain to us properly”, another frustrated international passenger shares.
“The lack of communication and continuous flight updates from Air Niugini was a disappointment; half the time we were lost because of no announcements about the delay in timing…” said a third frustrated traveller.
One passenger said; “they should compensate us as, this is inconveniencing us and costing us beyond our budgets”.
The situation has also raised concerns about the overall state of the aviation industry in Papua New Guinea.
Attempts to get ANG’s comments about the issues have been unsuccessful.
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